We do your DevOps. You ship product.

Managed Ops starts at $5,000/month for 40 engineering hours ($125/hour effective rate), with plans at $10,000/month for 100 hours ($100/hour) and $20,000/month for 250 hours ($80/hour). Every plan includes $500, $1,000, or $2,000 in monthly Hyphen platform credit, depending on the tier. A senior DevOps hire typically costs $200,000+ per year fully loaded, takes months to recruit, and gives you a single person. The entry plans cost a fraction of one hire, and even the top tier delivers 250 hours a month from a pod of three specialists, coverage you'd need multiple senior hires to match.

Yes. Everything runs in your cloud accounts under your access controls. All Infrastructure as Code, runbooks, and operational documentation live in your repositories, so you keep full ownership of your systems. There is no proprietary platform between you and your cloud. If you ever leave, everything keeps working and remains yours.

We work under IAM roles and access controls that you grant, scoped to least privilege, in your own accounts. You can revoke access at any time. Nothing we build depends on our credentials, so pulling our access doesn't break your infrastructure.

Managed Ops is a 12-month partnership, because stabilizing and then running infrastructure well is ongoing work, not a one-off project. The commitment is de-risked by the 90-day money-back guarantee: you evaluate the team on your real infrastructure, with real deliverables, before the term carries any financial risk.

If you're not satisfied with the value delivered in the first 90 days, we refund your fees with no questions asked. It's designed so you can judge the team on real work, on your real infrastructure, well before the 12-month term carries any risk.

Hours are pooled across your pod, not per engineer, and we track them transparently. You see where every hour goes in your weekly summaries. If your needs consistently exceed your plan, we'll flag it early and agree on a path together before anything changes, whether that's re-prioritizing the backlog or moving up a tier.

No. Your engineers keep architectural ownership and decision-making; we handle pipelines, upgrades, patches, monitoring, and incident support. The arrangement is designed so your senior engineers get their product time back without giving up control.

That's success, not a problem. Because your Infrastructure as Code, runbooks, and documentation already live in your repositories, your future hires inherit a documented, working system on day one. We hand off cleanly, or stay on for escalations and reviews. There is nothing to migrate away from.

Managed Ops follows a structured three-phase approach: onboarding in weeks 1–2 (least-privilege access setup, a written audit of your CI/CD, Kubernetes, and cloud spend, and a prioritized plan), stabilization in weeks 3–8, and continuous operations from there. You'll see measurable wins inside your first 30 days, typically quieter alerting, more reliable deploys, or closed cost leaks. Full stabilization follows by week 8.

That's the bullseye. Managed Ops is built for engineering teams from 10 to 100+ running Kubernetes or complex cloud infrastructure on AWS, GCP, or Azure. The team handles cluster scaling, upgrades, security patches, and cost tuning, plus your CI/CD pipelines, Infrastructure as Code, observability, and incident response. We work with your team through a dedicated Slack channel. Not on Kubernetes? We manage plain cloud infrastructure just as well.

The Managed Ops team continuously analyzes your infrastructure usage to identify cost optimization opportunities while maintaining performance. Depending on your plan, cost optimization reviews happen quarterly, monthly, or continuously. Combined with architecture reviews and infrastructure-as-code best practices, the team ensures you're not overspending on cloud resources while keeping your systems reliable and scalable.