Managed DevOps Service

We Do Your DevOps. You Ship Product.

Hyphen embeds a pod of three senior DevOps engineers in your Slack to run your CI/CD, Kubernetes, and cloud infrastructure — a contracted pool of monthly hours instead of a hire. You keep the keys, and your team gets its weeks back.

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Runs in Your Cloud — You Keep the KeysFrom $5,000/month90-Day Money-Back Guarantee

Your Best Engineers Are Stuck Doing Ops.

“Deploys used to take minutes. Now they take a sprint.”

Pipelines, Helm charts, and Terraform that nobody has time to untangle — so shipping gets slower every quarter.

“Why are my engineers spending time on this?”

Your most senior people are patching clusters and babysitting deploys instead of building the roadmap.

“The cloud bill keeps climbing — and nobody can say why.”

Spend creeps up every month, and nobody owns bringing it back down.

“The whole stack lives in one person's head.”

Terraform has become tribal knowledge, on-call falls on the same two people, and every incident is a fire drill.

You don’t need a DevOps org. You need senior operators in your cloud and your Slack — starting this month, not next quarter.

First Wins in 30 Days. Stabilized by Week 8. Then We Run It.

A named pod of senior engineers working alongside your team — your engineers keep architectural ownership, we take the toil. Deliverables you can point to every week.

01Onboarding
Week 1–2
  • Access set up under your IAM — least-privilege, revocable anytime
  • A written audit of your CI/CD, Kubernetes, and cloud spend — yours to keep
  • A prioritized stabilization plan your team signs off on
02Stabilization
Week 3–8
  • First 30 days: cutting alert noise, hardening deploys, closing top cost leaks
  • Runbooks and IaC cleanup committed to your repos
  • Production hardening: monitoring, rollbacks, failover
03Continuous Operations
Ongoing
  • Weekly ops work and summaries in your Slack
  • Incident response alongside your engineers
  • Cost and architecture reviews on your plan's cadence

See what the first 30 days would fix in your stack.

Book a Free Ops Assessment

Everything DevOps. Handled.

Ten operational disciplines covered by senior engineers — so you don't have to hire a specialist for each one.

CI/CD Pipelines

Deploys in minutes, not afternoons — pipelines your team trusts enough to ship on a Friday.

Kubernetes Operations

Upgrades, scaling, patching, and cost tuning handled — no more “don’t touch the cluster” fear.

Cloud Infrastructure

AWS, GCP, Azure, and Cloudflare run day-to-day — networking, compute, storage, and everything between.

Infrastructure as Code

Terraform sprawl becomes reproducible, auditable infrastructure — committed to your repos, not ours.

Observability & Monitoring

Alerts that page on real symptoms, not noise — you find out before your customers do.

Reliability Engineering

Load testing, failover planning, and architecture fixes that keep you up when traffic spikes.

Incident Response

Senior operators work incidents alongside your engineers — not a ticket queue.

Security Foundations

Secrets management, network policies, and access controls done right the first time.

Runbooks & Documentation

Everything we do is written down in your repos, so knowledge never walks out the door.

Cost Optimization

We keep hunting for cloud spend you shouldn’t be paying — and turn it off.

For Teams That Outgrew Easy — But Refuse to Build a DevOps Org

10 to 100+ engineers, Series A and beyond

Big enough that infrastructure is real work. Not interested in burning headcount on a platform team.

Running on AWS, GCP, or Azure

You moved to full cloud infrastructure for control and scale — and inherited everything that came with it.

Kubernetes or sprawling Terraform

The stack works, but only one or two people truly know how — and they'd rather be building.

No dedicated DevOps team

Senior engineers carry ops on the side, and the product roadmap pays for it.

AI products scaling fast

LLM workloads brought infrastructure complexity earlier than anyone planned for.

Reliability is now revenue

Customers notice downtime, and a recent incident got leadership's attention.

Probably not a fit: teams under ~5 engineers, companies with an established platform org, or anyone looking to outsource product engineering. We'll tell you straight on the assessment call if that's you.

Sound like your team? Get a senior engineer's read on your infrastructure.

Book a Free Ops Assessment

Your Cloud. Your Repos. Your Keys.

Embedded doesn't mean locked in. You stay in control of production from day one.

Your cloud

Everything runs in your AWS, GCP, or Azure accounts under access you grant — and can revoke at any time.

Your repos

All Infrastructure as Code, runbooks, and documentation live in your repositories. Nothing is held hostage.

Your keys

No proprietary platform sits between you and your cloud. If you ever leave, everything keeps working.

If Hyphen disappeared tomorrow, nothing breaks — because it was always yours.

Three Ways to Solve This

You already know the first two. Here's how they actually compare.

Hire in-house

  • $200K+ a year, fully loaded, per engineer
  • Months of recruiting before anyone touches a pipeline
  • One person: one skill set, one timezone, one resignation away
  • You manage, review, and retain them

Outsource to an agency

  • A ticket queue, not a teammate in your Slack
  • Rebuilds context on your stack with every request
  • Their tooling and accounts between you and your cloud
  • Incentives tied to billable hours, not calm systems

Hyphen Managed Ops

  • A pod of senior engineers in your Slack, from $5,000/month
  • Working in your stack from week one — not after a quarter of recruiting
  • Ten disciplines covered — no single point of failure
  • Everything in your cloud and your repos: no lock-in, and if you ever leave, nothing breaks

Managed Ops Pricing

One senior DevOps hire: $200K+ a year, months to recruit, one person.

Hyphen: a whole pod from $5,000/month, working in your stack from week one.

12-month partnership, de-risked — if you're not satisfied in the first 90 days, we refund your fees.

Startup

For teams of ~10–25 engineers
$5,000/month
Pod of 3 senior engineers • 40 pooled hours / month
$125 / hour effective rate
  • Hyphen Platform Credit$500 / month
  • Cost Optimization ReviewsQuarterly
  • Architecture ReviewsQuarterly
  • Priority Support
  • On-call Engineering Support
Book a Free Ops Assessment
Recommended

Growth

For teams of 25–75 engineers
$10,000/month
Pod of 3 senior engineers • 100 pooled hours / month
$100 / hour effective rate
  • Hyphen Platform Credit$1,000 / month
  • Cost Optimization ReviewsMonthly
  • Architecture ReviewsMonthly
  • Priority Support
  • On-call Engineering SupportOptional
Book a Free Ops Assessment

Scale

For teams of 75+ engineers or multi-team orgs
$20,000/month
Pod of 3 senior engineers • 250 pooled hours / month
$80 / hour effective rate
  • Hyphen Platform Credit$2,000 / month
  • Cost Optimization ReviewsContinuous
  • Architecture ReviewsOngoing
  • Priority Support
  • On-call Engineering Support
Book a Free Ops Assessment

Every plan includes

  • Dedicated Slack channel
  • CI/CD pipeline management
  • Kubernetes cluster operations
  • Cloud infrastructure management
  • Infrastructure as Code
  • Monitoring & observability
  • Incident response support
  • Reliability engineering
  • Security foundations
  • Runbooks & documentation

Need a bigger pod, more hours, or dedicated coverage? Talk to an engineer.

Try the whole team for 90 days. The risk is ours.

Work with us for 90 days. If you're not satisfied with the value delivered, tell us and we refund your fees — no questions asked. The 12-month partnership only carries weight after we've earned it.

Frequently Asked Questions

Managed Ops starts at $5,000/month for 40 engineering hours ($125/hour effective rate), with plans at $10,000/month for 100 hours ($100/hour) and $20,000/month for 250 hours ($80/hour). Every plan includes Hyphen platform credit—$500, $1,000, or $2,000 per month by tier. A senior DevOps hire typically costs $200,000+ per year fully loaded, takes months to recruit, and gives you a single person—so the entry plans cost a fraction of one hire, and even the top tier delivers 250 hours a month from a pod of three specialists, coverage you'd need multiple senior hires to match.
Yes. Everything runs in your cloud accounts under your access controls. All Infrastructure as Code, runbooks, and operational documentation live in your repositories, so you keep full ownership of your systems. There is no proprietary platform between you and your cloud—if you ever leave, everything keeps working and everything is yours.
We work under IAM roles and access controls that you grant, scoped to least privilege, in your own accounts. You can revoke access at any time—nothing we build depends on our credentials, so pulling our access doesn't break your infrastructure.
Managed Ops is a 12-month partnership, because stabilizing and then running infrastructure well is ongoing work, not a one-off project. The commitment is de-risked by the 90-day money-back guarantee: you evaluate the team on your real infrastructure, with real deliverables, before the term carries any financial risk.
If you're not satisfied with the value delivered in the first 90 days, we refund your fees—no questions asked. It's designed so you can judge the team on real work, on your real infrastructure—well before the 12-month term carries any risk.
Hours are pooled across your pod, not per engineer, and we track them transparently—you see where every hour goes in your weekly summaries. If your needs consistently exceed your plan, we'll flag it early and agree on a path together before anything changes, whether that's re-prioritizing the backlog or moving up a tier.
No. Your engineers keep architectural ownership and decision-making; we take the toil—pipelines, upgrades, patches, monitoring, and incident support. The arrangement is designed so your senior engineers get their product time back without giving up control.
That's success, not a problem. Because everything—Infrastructure as Code, runbooks, documentation—already lives in your repositories, your future hires inherit a documented, working system on day one. We hand off cleanly, or stay on for escalations and reviews. There is nothing to migrate away from.
Managed Ops follows a structured three-phase approach: onboarding in weeks 1–2 (least-privilege access setup, a written audit of your CI/CD, Kubernetes, and cloud spend, and a prioritized plan), stabilization in weeks 3–8, and continuous operations from there. You'll see the first measurable wins—typically quieter alerting, more reliable deploys, or closed cost leaks—inside your first 30 days, with full stabilization by week 8.
That's the bullseye. Managed Ops is built for engineering teams from 10 to 100+ running Kubernetes or complex cloud infrastructure on AWS, GCP, or Azure. The team operates and optimizes your clusters—scaling, upgrades, security patches, and cost tuning—plus your CI/CD pipelines, Infrastructure as Code, observability, and incident response, all through a dedicated Slack channel embedded in your team. Not on Kubernetes? That's fine too—we manage plain cloud infrastructure just as well.
The Managed Ops team continuously analyzes your infrastructure usage to identify cost optimization opportunities while maintaining performance. Depending on your plan, cost optimization reviews happen quarterly, monthly, or continuously. Combined with architecture reviews and infrastructure-as-code best practices, the team ensures you're not overspending on cloud resources while keeping your systems reliable and scalable.

Get Your Free Ops Assessment

Tell us what's on fire — or just smoldering. You keep the written findings whether or not we work together.

1

A senior engineer — not a salesperson — replies within one business day.

2

An assessment call on your CI/CD, Kubernetes, and cloud spend.

3

Written findings — yours to keep either way.

No obligation • No sales deck • 90-day money-back guarantee